HyperShelf (the "Company") provides a managed micro-fulfillment environment. This includes:
Inbounding: Receiving and verifying SKU counts against the Brand’s manifest.
Warehousing: Providing ambient storage in designated bins/racks.
Processing: Picking and packing orders based on digital instructions provided by the Brand.
Last-Mile Handover: Coordinating with the Brand’s chosen courier partners.
Reverse Logistics: Receiving, video-documenting, and assessing Returned to Origin (RTO) or Customer Return items.
Section 2: Inventory Ownership & Risk
Title to Goods: The Brand retains 100% legal title to all inventory. The Company is a "bailee" only.
Insurance: The Brand is responsible for insuring their inventory against fire, theft, flood, or "Acts of God." The Company's liability is limited to proven negligence.
Shrinkage Allowance: A standard 0.5% "inventory shrinkage" (due to minor damage or counting errors) per quarter is accepted as an industry standard. Losses exceeding this will be reimbursed at the Landing Cost (COGS), not MRP.
Section 3: Operational Service Level Agreements (SLAs)
Order Cut-off: Orders received before 4:00 PM IST will be packed and ready for pickup the same day. Orders after 4:00 PM will be processed by 11:00 AM the following business day.
Inbound TAT: New stock sent by the Brand will be digitized and "live" on shelves within 24 hours of physical receipt.
Accuracy Guarantee: If the Company ships the wrong SKU, the Company will bear the return shipping cost and re-processing fee.
Section 4: The Shipping & "Shiprocket" Protocol
Account Access: The Brand must provide "Warehouse Manager" or "Packer" level access to their shipping aggregator (Shiprocket/Pickrr/etc.) or manually share labels via a dedicated channel.
Carrier Liability: The Company is NOT responsible for items once they are handed over and scanned by the courier partner. Any "Lost in Transit" (LIT) claims must be filed by the Brand against the carrier.
Section 5: Payments, Lien, and Suspension
Billing Cycle: Storage is billed on the 1st of every month (Pre-paid). Fulfillment and RTO fees are invoiced every [Monday] for the previous week (Post-paid).
Right of Lien: Under Section 170 of the Indian Contract Act, the Company reserves the right to retain possession of the Brand's inventory if invoices remain unpaid for more than 30 days.
Late Fees: Unpaid invoices incur an interest rate of 2% per month.
Section 6: Termination & Exit
Notice Period: Either party may terminate the agreement with 30 days' written notice.
Inventory Liquidation: Upon termination, the Brand must remove all stock within 7 days of the final date. Failure to do so will result in a daily storage penalty of ₹500/day.